Refund policy
Return & Refund Policy
Our #1 priority here is your happiness. Which means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Whatever it takes. Just reach out to our Customer Happiness Team. We’re here for you. Happiness. Guaranteed.
Refund Periods
Our policy lasts 180 days for Bamboo Bed Sheets and Bamboo Mattress Toppers. If 180 days have gone by since your purchase of Bamboo Bed Sheets or a Bamboo Mattress Topper, unfortunately we can’t offer you a refund or exchange.
For all other products, our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@adorearth.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping for Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Information
Business Hours: Mon - Friday 9am - 5pm AEST
Business Email: support@adorearth.com
Business Phone: 0401467099
Business Address:
140 Watton Street
Penshurst, Victoria, 3289
Australia
Australian Business Number:
62 624 156 010 (Watton Investments Pty Ltd)
Business Information
Business Hours: Mon - Friday 9am - 5pm AEST
Business Email: support@adorearth.com
Business Phone: 0401467099 - (Text message customer support available Mon - Friday 9am - 5pm AEST)
Business Address: 140 Watton Street, Penshurst, Victoria, 3289, Australia
Australian Business Number: 62 624 156 010 (Watton Investments Pty Ltd)
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Payment methods
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